Replace Base Ltd, established in 2009, is a trusted UK-based supplier of spare parts for phones, tablets, MacBooks, e-scooters, and more. With a vast inventory of over 14,000 SKUs—including genuine, reclaimed, and premium aftermarket parts—the company serves both individual customers and repair professionals globally. Through its robust online presence and local hubs offering same-day collection and delivery, Replace Base ensures fast, reliable service for consumers and enterprise clients alike.
Multi-channel eCommerce Platform with B2B Portal and Automated Order Management
UK
Consumer Electronics
11 - 50
To support its growing digital operations and improve service delivery, Replace Base partnered on a platform modernization project focused on enhancing the customer experience and internal efficiency. As eCommerce and inventory demands increased, the goal was to create a scalable, user-friendly digital environment tailored to both B2C and B2B users.
The project introduced several key functionalities, including integration with multiple POS systems for real-time inventory and sales tracking, an AI-powered search engine for smarter and faster product discovery, and HelpScout integration for seamless, centralized customer support. Together, these enhancements were designed to simplify operations, elevate user experience, and empower Replace Base to continue scaling in a competitive repair parts market.
Built a scalable commerce ecosystem using Magento 2 to manage B2B and B2C sales across web, marketplaces, and POS systems.
Developed advanced trade functionality using PHP, enabling role-based access, bulk ordering, and dynamic pricing for business customers.
Implemented automated returns and warranty workflows integrated with inventory using MySQL for faster processing and reduced manual effort.
Enhanced product discovery using Klevu and optimized infrastructure with AWS for high performance and scalability.
EvinceDev transformed our Magento platform with AI search, POS integration, and custom modules. Their team delivered scalable solutions that improved performance, user experience, and operational efficiency—truly a reliable and strategic tech partner.
