Nigeria Ministry of Interior eCitiBiz AI-Powered Case Study

About eCitibiz

Web App

The Ministry of Interior Citizenship and Business Department is responsible for the grant of Business Permits and Expatriate Quota positions to Companies in line with Part V, Section 36 (1) of the Nigerian Immigration Act, 2015 and Part III, Sub-section 12 (1&) of Immigration Regulations.

Type of Software

AI-driven e-governance SaaS for automated public service management.

Headquarters

Abuja, Nigeria

Industry

Public & Government Sector

Employees

4K+

Project Scope

eCitibiz is an e-governance platform created for Nigeria's Ministry of Interior to streamline government affairs. The mobile app allows users to apply for marriage, citizenship, and worship services and check application status, payment history, and public notices. The app's features include custom form fill-ups, Remita payment integration, Al-powered application tracking, and intelligent document processing for seamless service access.

Services We Delivered

Al-Enhanced Document Verification

Automated document screening ensures regulatory compliance while reducing errors by 90%.

Intelligent Application Tracking

Real-time AI tracking accelerated government processing time from 10 to 3 days.

Automated Remita Payment Integration

Seamlessly integrated Remita gateway for instant payment tracking and financial transparency.

AI Chatbot Support System

Deployed intelligent support for instant FAQs, guiding users through complex applications.

Challenges

  • Citizens face difficulties in tracking application status and receiving timely updates.
  • Manual document verification leads to delays and errors in processing applications.
  • Inefficient payment tracking and processing hinder smooth transactions.
  • Limited user support makes it difficult to resolve issues efficiently.

Client Testimonials

A Digital Platform serving Millions of citizens being awarded as Top 100 Solutions of 2021 by President Buhari Administration, Nigeria.

Muhammadu Buhari
— Muhammadu Buhari President of Nigeria

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